Shared Services Conference

Capita’s 6th National Shared Services Conference identifies solutions your organisation requires to successfully meet the challenges you and your public sector peers are facing in the planning and delivering of shared services.

Through a mix of strategic and operational case studies, our expert speakers will address front and back office functions and how you can achieve the desired aims of your shared services initiatives.

Now is the time to demonstrate the full potential of shared services and what can be achieved across the public sector.

Whether you are about to embark on your first venture into shared services, or have established centres that have been operational for a number of years, updating yourself on national guidance and sharing good practice is vital to maintain progress and remain on the right track. Our speakers will address issues including:

• The evolution and sustainability of shared services in an era of budget cuts
• Performance measurement for process improvement
• Making the most of partnership working to achieve optimal efficiencies
• Maintaining frontline services through better budget allocation
• Effective change management strategies

Attend this conference to take your organisation further in its drive to make real cost savings in a difficult resource environment, while maintaining your services for those who rely on consistent and reliable levels of service at all times.

• Take away proven ideas from public and private sector champions who have successfully leveraged the financial savings your organisation is targeted on
• Learn how to make efficiency gains by standardising, simplifying and consolidating your service provision
• Improve your ability to engage with service delivery partners to identify efficiency improvements across geographical and organisational boundaries
• Identify ways to measure the effectiveness of a shared service model to maintain continuous improvement
• Get guidance on taking established shared services to the next level as well as achieving organisation wide buy-in for new ventures
• Hear from successful examples of collaborative working in key back office functions including procurement, IT, payroll and HR