One-Stop Shops

One-Stop Shops come in all shapes and sizes. Physical centres, phone lines, websites and countless combinations of these. There are equally innumerable combinations of council department and partner services provided through them, to suit strategic objectives and the requirements of the customer base. In a year when the public sector must focus on spending cuts and efficiency gains, investing in and developing collocated or integrated services to deliver more, with less, seems a wise choice.

Capita’s National One-Stop Shops Conference brings together national and local speakers to examine the achievements and outcomes, challenges and lessons learnt from different One-Stop Shop ventures to date. Whether considering the initial set-up of a service, or improving an already established one, this forum is designed to equip you with vital knowledge required to make the right decisions about:

• One-Stop Shop models
• Where savings can be made
• Meeting the needs and demands of your citizens/customers
• The appropriate workforce, skills, tools and training to deliver integrated front and back office options

Attend this timely and practical conference to hear emerging practice and to find out how to put tried and tested methodologies into your One-Stop Shop. Capitalise on a more informed, evidence-based approach to your work to help you meet strategic objectives and targets. Learn how to provide the most effective services for your customers.