Tenant Engagement

The Localism Act demonstrates the Government’s commitment to give power to residents to make a positive difference in their communities. In April the revised regulation framework for social housing will come into effect, giving an increased emphasis on local accountability and tenant-led scrutiny.

Capita’s 11th National Tenant Engagement Conference is perfectly timed to give you crucial knowledge, develop your resident involvement strategies and ensure you have robust policies in place for this challenging and changing climate.

This established event focuses on best practice from around the country for engaging tenants and achieving successful tenant-led scrutiny. With both strategic and practitioner level sessions, this event is not to be missed. The event covers key issues including the implications of the new regulatory framework for your organisation, setting up scrutiny panels and delivering successful tenant-led regulation, finding effective ways to involve those least likely to engage and tackling social and economic issues through community involvement.

Take this opportunity to learn from TSA Champions and award winning expert speakers who are leading the way in tenant engagement.

• Learn how scrutiny panels have been formed to achieve equality and diversity in tenant-led regulation
• Understand how to overcome the barriers to the participation of young people and those that are socially excluded
• Hear from an award winner who has engaged dispersed communities and created a customer-led service
• Take part in an interactive panel discussion on new approaches to engaging tenants and keeping them involved
• Examine how to reduce anti-social behaviour in your area with guidance from an award winning housing association
• Gain insight from a local authority that has effectively and efficiently achieved resident involvement with limited budgets