Tenant Engagement Conference

Tenant engagement is at a decisive juncture. Shake-ups are anticipated in almost every part of the policy, regulation and funding that governs how providers involve social housing tenants.

With a new Government housing policy and regulation shake up underway, Capita’s 8th National Tenant Engagement Conference brings together key decision makers to take a fresh look at the issues at the forefront of tenant engagement over the next 12 months.

Don’t miss the chance to gain valuable input and clarity from our expert line-up of speakers examining:

• The new inspection, funding and policy picture post September 2010
• Ensuring tenants remain at the heart of social housing decision making
• Getting value for money in engagement methods with hardest to reach residents
• Using tenant engagement programmes to eliminate anti-social behaviour
• Embedding financial inclusion into tenant’s services
• Modernising tenants' services through customer insight tools and one stop shops

Despite the uncertainty characterising the future landscape of tenant engagement, two certainties remain that make your presence at this established conference crucial: the need for all housing associations to meaningfully engage tenants to play their part in improving services and the major efficiency savings to be made from doing so.

Take advantage of the learning and networking opportunities available with innovative providers, tenant groups, local authorities, regulators and national governing bodies from across the country.

• Hear from the new key players shaping the agenda around tenant participation and take your chance to influence them during our dedicated panel discussion
• Understand how to link your existing tenant engagement arrangements with effective co-regulation and demonstrate this in your landlord annual report
• Learn how to generate valuable cost savings for your organisation and transform local neighbourhoods by better tailoring services to tenants’ needs
• Share and take away innovative solutions for including a range of ‘hard-to-reach’ groups in all community functions, service design and delivery
• Learn from housing associations on their development journey in the most challenging areas of resident involvement including building BME tenant involvement and measuring tenant engagement