With the Scottish Government emphasising the need for public services to better engage with users, our Customer Insight Conference is uniquely designed to examine the power of using customer feedback and user experience to drive service transformation.
Bringing together a variety of expert speakers and best practice case studies, this timely event covers a range of techniques aimed at affecting change within your organisation through targeted interventions.
Key topics covered include:
In an increasingly customer-centric landscape, attend to take away transferable learning and skills to deliver more cost- effective, efficient services and introduce a customer-led focus to your organisation.
An enjoyable, thought-provoking and knowledge packed day
A great opportunity to hear views from excellent chief executives. A really good networking opportunity.
Excellent Conference with a range of interesting presentations
Excellent mix of speakers and topics
Very useful and informative. Pleased to see evidence based seminars rather than opinion
Very stimulating and beneficial, nice range of speakers across different sectors
Engaging speakers and relevant topics
Always beneficial to come along and find information that can help us progress our service
A good range of speakers which helps remind you of all the aspects needed to successfully channel shift
All sessions were extremely interesting and informative
Fascinating day, great networking
Thoroughly enjoyed, well informed speakers, lots to take away and think about
Fantastic speakers with interesting insight that sparked debate. Highly recommended
Thursday, 16 March 2017